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Privacy-Security (PS)
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Privacy-Security (PS)

Frequently Asked Questions (FAQ)


What are the system requirements for installing Privacy-Security (PS)?

Autorun doesn't work on my computer! How can I install Privacy-Security (PS)?

Where is the Product Key?

Do I need to register the software?

I can't find program link of Privacy-Security (PS) on my "Desktop". How can I start up Privacy-Security (PS)?

I can't find "Security Folder" on my "Desktop". What should I do?

Why does "Security Folder" disappear after logging out Privacy-Security (PS)?

I can't find "PS Security Tools" on the right-click menu. What should I do?

I can't open those encrypted files (*.psf under "Security Folder") that are linking to other encrypted files (*.psf). What should I do?

What does Auto-Cleaner of Privacy-Security (PS) do?

Does Auto-Cleaner of Privacy-Security (PS) erase program files or system files?

Why can't Auto-Cleaner fully clean up the selected item(s)?

Why do I need "Secure-Delete" of Privacy-Security (PS)?

I can't run "PS General Tutorial" of Privacy-Security (PS). What should I do?

What is the difference between *.zip files created by WinZip and *.zip files created by Privacy-Security (PS) Professional?

Why aren't some files compressed very much?

I forgot my password. Can you help me?

How can I get support from AvailaSoft?

What are the system requirements for installing Privacy-Security (PS)?
  For the updated System Requirements, please click on the following hyperlink: http://www.availasoft.com/products/privacy_security.html


Autorun doesn't work on my computer! How can I install Privacy-Security (PS)?
  If Autorun doesn't work on your computer, you can right-click on the Drive containing the CD, choose "Open" and double-click on "PS_Install.exe" to run the Installation Program.

Alternatively, you can also select the "Run..." option of the "Start" menu and type: D:\PS_Install.exe, replacing D: with your CD-ROM drive.


Where is the Product Key?
  You can find the Product Key on the back of the enclosed CD jewel case.


Do I need to register the software?
  Without completing the End-User Form for Product Registration in the program, you can use Privacy-Security (PS) for only 10 days. For your convenience, the completed Form will be sent to our Online Product Registration Center automatically when the Internet is connected.

The "Product Registration" section of our website is for special customers only, you don't need to use it unless you are instructed by our staff to do so.



I can't find program link of Privacy-Security (PS) on my "Desktop". How can I start up Privacy-Security (PS)?
  You can start up Privacy-Security (PS) by the following ways:
Double-click on PS icon in the lower right-hand corner of your screen;
Select the quick access [Privacy-Security (PS)] in [Start] Menu;
Select the quick access [Login PS] of [Privacy-Security (PS)] in [Programs] of [Start] Menu.


I can't find "Security Folder" on my "Desktop". What should I do?
  For security purpose, "Security Folder" will only appear on your "Desktop" after logging in Privacy-Security (PS).


Why does "Security Folder" disappear after logging out Privacy-Security (PS)?
  After logging out Privacy-Security (PS), "Security Folder" on your desktop will be hidden, and all files of "Security Folder" will be made inaccessible. This avoids anyone else (including I.T. Administrators of your company) getting and opening files and folders under "Security Folder".


I can't find "PS Security Tools" on the right-click menu. What should I do?
  For security purpose, "PS Security Tools" will only appear on the right-click menu after logging in Privacy-Security (PS).



I can't open those encrypted files (*.psf under "Security Folder") that are linking to other encrypted files (*.psf). What should I do?
  For security and quick login purpose, all files under Security Folder are still in encrypted state (*.psf) after logging in Privacy-Security (PS). The best way to open any linked files under "Security Folder" is to move all relevant linked files out of "Security Folder" to another folder and then right-click on the folder to decrypt them altogether. In this way, file-linking error will not occur during opening. After editing, you should move them back to "Security Folder" for auto-encryption.


What does Auto-Cleaner of Privacy-Security (PS) do?
  Most people do not realize that Windows operating systems, Internet Explorers and many other application programs store redundant information on your hard drive. Not only does this information affect your computer performance by occupying extra memory but it also causes a potential crisis to your privacy.

When someone accesses your computer, no matter it's an intruder, a hacker, your I.T. administrator or anyone sharing your computer, they can use this information to find out what websites you have visited, which pictures you have viewed, what documents you have used and much more.

Auto-Cleaner is used for cleaning up all this redundant information on your computer, enhancing your system performance, saving your system resources and protecting your privacy.

Does Auto-Cleaner of Privacy-Security (PS) erase program files or system files?
  No! Auto-Cleaner will only safely erase unimportant temp files and redundant system information to protect your privacy and enhance system performance.


Why can't Auto-Cleaner fully clean up the selected item(s)?
  Since Auto-Cleaner doesn't clean objects that are still necessary for Windows, the selected item(s) may not be fully cleaned up.


Why do I need "Secure-Delete" of Privacy-Security (PS)?
  Just using "Delete" and "Empty Recycle Bin" of Windows cannot totally erase your private information. Many "undelete" programs in the market can recover deleted files and folders effectively. They can even recover files and folders from a recently formatted drive. By using "Secure-Delete", you can irrecoverably delete files and folders to fully protect your privacy.


I can't run "PS General Tutorial" of Privacy-Security (PS). What should I do?
  Since Macromedia Flash Player is not installed on your computer, you may have problem with running "PS General Tutorial". Please note that over 90% of computers are already installed with Macromedia Flash Player. Please go to http://www.macromedia.com to download the latest Macromedia Flash Player.



What is the difference between *.zip files created by WinZip and *.zip files created by Privacy-Security (PS) Professional?
  The sizes of *.zip files created by Privacy-Security (PS) Professional are generally less than that of *.zip files created by WinZip. However, Privacy-Security (PS) Professional can decompress *.zip files created by WinZip and WinZip can also decompress *.zip files created by Privacy-Security (PS) Professional.


Why aren't some files compressed very much?
  Some types of files can be compressed much more than others. For example, *.txt and *.bmp files can be generally compressed by up to 96%. Various multimedia files (e.g. *.gif, *.jpg, *.wma, *.mpg files) are already highly compressed because the standards for these file types specify efficient technique to compress the content. Once a file has been compressed, it typically cannot be compressed again to any significant extent. As a result, such files don't get very much smaller when they are compressed by Privacy-Security (PS).


I forgot my password. Can you help me?
  Please email your request to: contact29@availasoft.com


How can I get support from AvailaSoft?
  We provide different tailor-made support for End-Users, Resellers, Partners and Distributors. Please go to "Services" section on the top of our website and select the right subject. In order to process your request in the most efficient and effective way, you are required to fill in the corresponding form.